Introduction

ViajaBox.com offers a package delivery service from the United States to other countries around the world. Once your account is activated, we'll send you a US address that you can use to receive your packages. When ViajaBox receives a package addressed to you, we will notify you by email and publish the package to your ViajaBox Account. After you pay the Viajabox fee, and pay the US mail fee and create your shipment on the website by filling out the customs form we will send your parcels as soon as possible to your address in your home country according to your instructions. ViajaBox offers product storage (for the first 90 days storage is free, after the 91st day there will be a storage fee ), consolidation and redirecting of packages.

User Agreement Terms

This User Agreement ("Agreement") is a legal agreement between you (referred to as "you" or "Customer") and ACAI KINGDOM SERVICOS DE COURIER LTDA, the company that owns ViajaBox ("ViajaBox" or "us"). This Agreement governs your use of the ViajaBox site, referred to in this Agreement as "ViajaBox.com" or the "Site". All services provided by ViajaBox are described in ViajaBox.com and are collectively referred to in this Agreement as "Services". "As a condition of your use of this Site, you represent and warrant that ViajaBox will not use this Site or the Services for any purpose that is unlawful, immoral or prohibited by these terms, conditions, and notices.

This Agreement complements the terms and conditions of the Services described on the Site. By accessing the Site or opening a new account with ViajaBox.com, you agree to be bound by and hereby become part of all terms of this Agreement. If you do not agree to the terms and conditions in this Agreement, you may not use ViajaBox.com.

We may modify this Agreement eithee by sending you an e-mail about the changed terms, which will take effect when we send the e-mail or by posting the modified terms on ViajaBox.com, which will take effect when it is published. By continuing to access or use ViajaBox.com after any such change, you agree to be bound by the terms of the amended Agreement. Otherwise, this Agreement can only be changed in writing if physically signed by us.

PLEASE READ CAREFULLY THE TERMS AND CONDITIONS OF USE BEFORE USING VIAJABOX.COM. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, YOU MAY NOT USE THE SITE. BY USING THE SITE, YOU ARE AGREEING TO ACCEPT THESE TERMS AND CONDITIONS. To use the service, you must be at least 18 years old.

Our Privacy Policy

ViajaBox will not share, rent or lease your personal information to third parties for their use or benefit. The information we collect from you is used to process your orders, submit products, verify accounts, which is basically what we need to do our job. We do not keep or store complete credit card numbers to further protect your security and privacy.

Site of the ViajaBox

No permissions granted.

Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Site shall be construed as conferring any other license or right, expressly, by implication, in any way, in connection with any ViajaBox content or third party content. Any rights not expressly granted herein are reserved.

You agree not to use the Site or the Services to:

• Damage or threaten ViajaBox or its users in any way, including using information that you find here to compete against ViajaBox;
• Impersonate any person or entity (including ViajaBox or its agents), or falsely state or otherwise falsify your affiliation with a person or entity;
• Disseminate or transmit any content that infringes or violates the copyrights, trademarks, trade secrets, patents or other third party rights
• Violate any law (local, state, national or international), intentional or otherwise;
• Forge Internet protocol headers or manipulate identifying information to disguise your identity;
• Provide fraudulent, inaccurate or incomplete information to ViajaBox.
• Interfere with or disrupt the Services, the Site, or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of the networks connected to the Site;
• Collect or store personal data about other users;
• Engage in activities that would violate the personal privacy rights of others, including, but not limited to, collecting and distributing information about Internet users without your permission.
• Post or cause any material containing software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the services provided by ViajaBox to be uploaded to the ViajaBox computer servers or network.
• You may not send automated queries of any kind to the Site without advance express permission by ViajaBox. Please note that "automated query submission" includes, among other things: Using any software that submits queries to the Site to determine how a site or Web page "ranks" for multiple queries; "Meta-research"; and Conducting offline searches on any ViajaBox site.
• You may not (and shall not permit others) to copy, modify, create derivative works of, reverse engineer, reverse-assemble or attempt to discover any source code, sell, assign, sublicense, grant a security interest, or otherwise transfer any right in the Services or on the Site, or remove or obscure the copyright notice or other notices displayed on the Site. Except as provided above, you may not reproduce, print, cache, store or distribute content retrieved from the Site in any way for any commercial use without the prior written permission of ViajaBox or the copyright holder identified in the relevant copyright notice.

Copyright

All content available on ViajaBox.com, including website design, text, graphics, interfaces and the selection of arrangements thereof are protected by the copyrights of ViajaBox, with all rights reserved, or are owned by ViajaBox or third parties protected by intellectual property rights. ViajaBox, ViajaBox.com are service marks of ViajaBox. The service marks / trademarks of ViajaBox may not be used in connection with any product or service that is not provided by ViajaBox, in any matter that may cause confusion among customers, or in any way that discredits or discredits ViajaBox.

If you believe that ViajaBox.com content violates your copyright, please send a copyright infringement notice to the ViajaBox copyright agent.

• A statement from you that you in good faith believe that the disputed item is not authorized by the copyright owner, its agent or the law.
• A statement by you that the above information in your notice is accurate, made under penalty of perjury, and that you are authorized to act on behalf of the copyright owner involved.
• Your signature.

The notification should be sent to:

352 Nowell Loop - Deland, FL 32724
Or via email to viajabox@viajabox.com

Trademarks

We do not want anyone to be confused about what materials and services are provided by us and which ones are not. You may not use any trademarks appearing on our sites without the prior written consent of the trademark owner. ViajaBox does not control and assumes no responsibility for content appearing on third-party sites that can be accessed via ViajaBox.com, and trademark owners must contact third-party sites directly to resolve trademark disputes.

If you own a trademark (or represent a trademark owner) and have an objection to the content corresponding to your trademark on ViajaBox.com, or if you believe that we are using your trademark improperly to promote the ViajaBox . Provide the following information on a letter signed on your company letterhead:

• Company name
• Contact information (including email address)
• List of trademarks in question, including a copy of each relevant federal trademark registration certificate (s)
• The identity of the ad (s) in question (via the URL on the bottom line of the ad or other identifying information). Please indicate whether your complaint is limited to specific advertisers / ads or whether it is a general objection to all advertisers.
• If certain affiliates or partners are allowed to use your trademark in your ad content, list the company names in your letter.
• Include the following statement: "I have a good faith belief that the use of the trademarks described above with the ads described above are not authorized by the trademark owner or its agent, nor is such use permissible under the law."
• Include the following statement: "I represent that the information in this notification is true and correct and that I am authorized to act on behalf of the trademark owner."
• Your signature

Send this written communication with the above information to the following address:

352 Nowell Loop - Deland, FL 32724
Or via email to viajabox@viajabox.com

Upon receipt of the notice as described above, ViajaBox.com will confirm the existence of the federal registration of the trademark in question and take any action, in its sole discretion, that it deems appropriate, including removal of contested content from ViajaBox.com. In the event that the contested content was provided to the ViajaBox by a third party and, at ViajaBox's sole discretion, we conclude that the content is identical to the trademark and is used in connection with products and / or services covered by the Federal trademark owner, ViajaBox will provide notification to the third party prior to any removal of content. If, prior to such removal, the third party demonstrates that it has its own trademark registration or an approved trademark application covering the contested content, ViajaBox will not remove the content

Notwithstanding the foregoing, ViajaBox shall, as appropriate, comply with the terms of any court decision relating to the conduct of the contested party identified in that court order.

Judiciary

If for any circumstance or problems unrelated to ViajaBox, the customer defames ViajaBox by any means or use third parties to do so, the customer will be subject to be accountable to the justice of his country for defamation.

*** Situations or Problems

• Problems with delivery from the services provided by the mail system at origin or destination.
• Malfunction due to improper handling of your products in the mail of origin or destination.
• Lost or stolen cargo.

The Viajabox services

Registration

Before using any services, you must open a ViajaBox Account by registering the ViajaBox Account with true, accurate, current and complete information about you (the "Registration Information"). You agree to maintain and update the registration information to keep it true, accurate, current and complete. If you provide any information that is false, inaccurate, non-current or incomplete, or if ViajaBox has reasonable grounds to suspect that the information provided is inaccurate, inaccurate, incomplete or incomplete, ViajaBox has the right to suspend or terminate your access and refuse you any and all use of the Site and the Services.

Fraud Prevention

ViajaBox is continually working to avoid payment fraud. Three of the most important fraud prevention measures we use are passwords, checking accounts, and spending limits. We also require that all items you send to us are fully paid to the seller.

Password

When your registration is complete, you can access your ViajaBox Account Page and other secure areas of ViajaBox.com using a password. You are responsible for safeguarding the password. You agree not to disclose your password to any third party. You agree to be solely responsible for any activities or actions under your password, whether or not you have authorized such activities or actions. You will immediately notify ViajaBox.com of any unauthorized use of your password.

Account verification

Once you have registered an account on ViajaBox, you may be required to submit identification forms at the discretion of the ViajaBox. These forms of identification may include a driver's license, passport, utility bills, identity, completed and signed Form 1583 (USPS). The more forms of identification you send us, the higher your Verification Status will be. Customers with low Verification Status pose a much greater risk to us. We reduce this risk by imposing certain limits on these accounts. This system reduces fraud and allows us to keep our prices low. We encourage our customers to raise their Verification Status as much as possible, which will allow us to remove account restrictions.

Restrictions

The customer will have their account blocked if they dispute or try to cancel their payment with the card (credit cards, Paypal, etc) and / or apply chargeback after making the payment on our website.

Spending limit

This limit applies to the total amount that you can spend each month on ViajaBox on products, postage, fees, etc. Your spending limit is set in your ViajaBox Account. You can increase your spending limit by raising your Verification Status and completing successful transactions with us. We recognize that this limit is a burden on our customers and that we can lose business from honest customers who want to spend more on us. However, we have found that this is the best way to limit the use of stolen credit cards and other methods of fraud on our site.

Safety

Occasionally, discrepancies or other issues arise with account status and payments that lead us to place a security hold on the account. While under security retention, we will not incur any account expenses, including shipping charges. We will keep you posted on the Security Hold status and let you know how you can help us to clarify it.

US Export Regulations

ViajaBox works in accordance with the carrier's Terms and Conditions (USPS), and these terms apply to the customer's packages. You must export products from the United States in accordance with all applicable US export control laws and regulations, including regulations administered by the US Department of Commerce, US Department of State, and the US Department of the Treasury. As a customer of ViajaBox and / or ViajaBox, you agree not to export, re-export or transfer such goods to any country that the United States has imposed an embargo or trade penalty, including but not limited to Cuba, Iran, Iraq, Korea North, Somalia and Sudan or any destination for which the United States needs an export license without first obtaining such license (s). Diversion of goods contrary to United States law is prohibited.Any and all export licensing requirements are the sole responsibility of the individual and / or entity in contractual agreement with ViajaBox and / or ViajaBox. The customer must make sure that a package can be shipped. Customers should ensure that the content, size, weight, volume, destination and / or recipient of a package are not subject to prohibitions or restrictions of the country of origin or country of destination. ViajaBox does not guarantee the delivery of orders that do not comply with the shipping and receiving regulations in the country of origin USA and the country of destination respectively. The ViajaBox is not responsible for the insurance offered by the same on the site, ViajaBox only offers this service that is USPS responsibility, you can check directly on the USPS website how to claim and redeem the insurance you have contracted.

Adresses

Each package you sent to the ViajaBox must be addressed correctly. Your correct name and the number of your ViajaBox suite should be written to each package. If a package arrives with an incorrect or incomplete address (for example, missing mailbox number or an unknown or poorly typed name), ViajaBox will attempt to determine who it belongs to. If ViajaBox can determine the owner of the package, it will be typed in the correct mailbox and we will charge a $ 5 correction fee. If the owner can not be determined and a claim with tracking information is not provided within 10 days of the arrival of the package, the package will be discarded.

Product Registration

The ViajaBox will register the products with photo and real weight. Registration can be done within 48 hours after the arrival of the product at the company's headquarters. It is expressly forbidden to ship counterfeit products from any source or country, as well as to send prescription or non-prescription medicines in the United States. Counterfeit products as well as unregulated drugs in the US or that require a prescription will be discarded.

Shipping / counter Drop-off / Hotel delivery

In every shipment mounted by the customer will be added in the final weight of boxes 15% of the total weight of the products. This increase will be due to the protection (bubble wrap, cardboard and ribbons) used to pack your orders. ViajaBox has no responsibility for the delay or loss of any order sent by mail, by the same, to its customers. We are a custody and redirection company, any problem related to lost or delayed delivery must be claimed in the USPS and in the mail of the destination country using the tracking code obligatorily provided by ViajaBox. Any and all taxes or charges levied on parcels in the country of origin or destination and in full responsibility of the customer. Taxed or non-claimed orders that return to the headquarters of ViajaBox can be sent to the customer again after payment of the shipping fee, product return rates and service charge. After returning to ViajaBox you will save your orders for up to 30 days, after this period the order will be considered in a state of abandonment. The value of the mailing will be strictly the amount charged by the courier service chosen by the customer, plus the shipping fee of the ViajaBox. The customer can check the value of your shipment (postage fee) charged by Viajabox directly on the USPS website. In the mailing the client will be responsible for the declaration of the contents of each package and the values in the fulfillment of the customs declaration. The ViajaBox mailing rate will also be calculated according to the weight and size of your orders as stipulated on the homepage of the site. Viajabox offers the service of withdrawal of its products and / or orders at the company's headquarters. The withdrawal will take place through a schedule made by the client on the ViajaBox website according to the availability of the agenda explained on the site. The amounts charged for over the counter service vary by weight and are available in the shipping section of the ViajaBox website. ViajaBox also offers the service of delivery of your hotel orders. Delivery will be through the request of this service on the ViajaBox website obeying the availability of the agenda explained on the website. The amounts charged for the hotel delivery service will be calculated according to the distance from the hotel to the company headquarters and will be informed to the customer by email. For the hotel delivery or over-the-counter delivery, the conference of your orders must be made at the time of withdrawal / delivery, we will not accept any complaints subsequent to withdrawal.

Storage

ViajaBox will store your packages in our warehouse for up to 90 days without charge while we wait to receive all the customs fees and forms required for shipping and any additional packages that may be consolidated. ViajaBox will charge a storage fee of $ 20.00 for products that remain in stock for more than 90 days up to the limit of 120 days. The value of the storage fee will be added to the shipment where the product "due" (stored for more than 90 days) is included. When your orders reach the headquarters of ViajaBox, it will include in your account product photos, boxes and labels with free tracking. All products will be available in your account with photo, weight and quantity.

Return of items

On the occasion of return of items to the companies where the purchase was made the ViajaBox processing fee should be paid according to the weight of the items, following the price / weight standard used to send parcels to their destination. The customer should request a payment link for the return rate through contato@viajabox.com or through whatsapp contact +13215227341. Only after payment of the return fee will the product be returned.

Size of your suite

Storage is limited to 18 cubic feet. There is enough room to fit three huge 36 "x17" x17 "boxes (or many smaller boxes). If the volume is not enough, you can double the size of your virtual mailbox for only $ 25 a month.

Abandoned Packages

If we receive a package but we do not receive the fees and / or the shipping notification of your items within 120 days, we will consider that the package will be abandoned. ViajaBox will sell abandoned packages at public auction or private sale without prior notice to you.

Payment

We rely on PayPal's service to secure our financial transactions through a business account (ViajaBox) with security certificate, ensuring the security for your payments online.

Affiliate System

The ViajaBox AFFILIATE SYSTEM will be governed by the below presented here, where we will have ViajaBox as provider of the affiliate system (provider) and the client (propagator) that will expose the services provided by ViajaBox to its public. People who register on the ViajaBox website through the affiliate link of a propagator will be called affiliates.

The affiliate system consists of returning to the propagator part of Viajabox's net profit whenever our service is used by an affiliate of the propagator. The ViajaBox profit is the service fees*. The propagator will receive credits to be used in online purchases and/or in shipments with ViajaBox. ViajaBox is not responsible for the payment of import tax should the product sent through the use of credits be taxed by customs at the entrance of the country of the propagator. The commission of the propagator will be 50% of the ViajaBox fee on the first 5 shipments made by each of its affiliates. The propagator may also choose to withdraw its credits in kind. For payments in kind, payment to be made only through the propagator's PayPal account, where 70% of the requested credit for withdrawal will be deposited. The discount is due to transfer fees and tax collection.

• ViajaBox is committed to leaving the system stable and working so that there is no loss on the part of the propagators regarding the system of affiliates, thus ensuring the integrity and operation of the system.
• ViajaBox undertakes to maintain a channel of communication by any means (email, chat, telephone) with the affiliates of the propagator in order to resolve any questions pertinent to the use of the services provided by the same.
• The propagator agrees to expose to its public the services provided by ViajaBox using its affiliate link on any platform (social networks, blogs, various media, TV, radio and etc ...).
• The propagator shall not be responsible for responding on behalf of ViajaBox under any circumstances.

* ViajaBox Fee:

$ 2.50 fee for shipments weighing up to 4 pounds **.

$ 7.50 fee for shipments weighing between 4.1 and 9 pounds **.

$ 12.00 fee for shipments weighing between 9.1 and 40 pounds **.

$ 18.00 fee for shipments weighing over 40 pounds **.

** 1 pound = 453 grams